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Staff Desktop and Laptop Services (Windows and Mac OS)

Staff Desktop and Laptop Services (Windows and Mac OS)

Description:

Provision of a managed networked desktop or laptop computing device, Windows or Apple Mac. Configured with a current, standard, operating system, software applications which includes anti-virus and anti-spyware protection, plus authentication via accounts and settings.

 

Summary: 

Staff may request an option comprising Windows 7 Operating System based desktop or workstation, a choice of 2 Windows laptops, an Apple Mac Pro, iMac, or a choice of 2 MacBooks. The devices have been selected to meet a range of business needs. Upgrade to Windows 10 is planned for late 2017 onwards.

TIS centrally manage with patches and software updates remotely applied to ensure current, secure software is being used. This provides a consistent and secure computing environment for you to use.

Core software distributed includes Office, and security software, a full list including Apple Mac applications can be found here: 

University Wide Software Service (UWSS)

Equipment information is here:

Requesting new, changing or replacing existing equipment      

These requests normally take between 5 and 10 working days to fulfil.

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1800 hours*

We encourage staff and students to report issues and ask for services online viaitselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Support Manager, TIS

 

Related Services:

Staff Printing, Photocopy and Document Scanning Service

Open Access Student Computing

Software Services

Network Management Services

 

Service Components:

PlymDesk Windows Computer Service

PlymMac AppleMac Computer Service

 

Modified 24/08/2017
Author: Sharples, Nick