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Student Computing

Student Computing

Description:

Provision of computing facilities for students at the Plymouth campus which are offered by dedicated student IT areas under 'Open Access', plus teaching rooms and laboratories which offer additional access. These rooms are equipped with managed, networked desktop computing devices, both Windows or Apple Mac. Some areas have additional space for use with user personal laptops.

 

Summary:

Windows 10 OS and AppleMac OS computers are available for all students on campus on a first-come basis and these provide open access to a wide variety of software packages and, through the student portal, to the internet, email, on-line databases and journals, and learning materials. 

Teaching rooms and computer labs/studios can used for student computing when not booked for teaching.

Further information on facilities can be found here:

IT Open Access

The main open access areas are:

  •   Level 1 of the Babbage Building Open 08:00 - 22:30. 
  •   Library Level 0 Open Access Computing Area is open 24 hours a day all    365 days per year

To ensure all computers have the latest software and security patches we shut down the computers in stages between 00:00 and 06:00 every weekend

Access to facilities in other areas are subject to teaching, event booking and local building policies.

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online viaitselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Library & Digital Services

 

Related Services:

Student Printing, Photocopy and Document Scanning Service

Network Management Services

 

Service Components:

PlymDesk Windows Computer Service

PlymMac AppleMac Computer Service

Windows 10 Student Service 

 





Modified 23/01/2018
Author: Sharples, Nick