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Printing (Multi-functional devices)

Printing on Ricoh multi-functional devices (MFDs)

All print-copy-scan devices in student and staff areas have been replaced with Ricoh devices. 

How do I connect my computer to the new Ricoh multi-functional device?

Students

If you have a:

  • Windows device, see the file 'Wireless_Printing_Guide_Student (Windows).pdf' in the 'attachments' section below
  • Mac device, see the file 'Wireless_Printing_Guide_Student (MAC).pdf' in the 'attachments' section below

Staff

If you have a:
  • University-owned Windows desktop or laptop computer - see the file 'Ricoh_Printer-setup_Windows.pdf' in the 'attachments' section below.
  • personally-owned Windows device, see the file 'Wireless_Printing_Guide_Staff (Windows).pdf in the 'attachments' section below.
  • Mac that's not part of the University's managed fleet - see the file  'Wireless_Printing_Guide_staff (MAC).pdf' in the 'attachments' section below.
  • Linux users – see the file Wireless_Printing_Guide_Staff (Linux).pdf in the ‘attachments’ section below.

 

FAQsWhen will I get my new printer?
We are emailing key contacts in your area one week in advance of the deployment date of your new print-scan-copy device, and have been asking that they share this information with any colleagues who will be impacted during the deployment work.  Posters are also being placed near existing Canon devices one week ahead of the deployment date. 

Will I be able to print to the new device right away?
You will not be able to print on the new Ricoh device until all set up works have been completed.  An alternative print facility is available in Babbage 316 for any urgent printing – you will need to follow the set up procedure (see above) before you can send print to this device.

How do I connect?
Please see attachments below. When your machine is deployed, the print queue ID can be found in the documents located here, just follow the instructions to connect.

What do I do with old canon toner?
Once all existing print-scan-copy devices have been replaced, the Ricoh engineer will collect any stock of Canon toner from around the University.

How do I order new toner and consumables?
The Ricoh devices auto order the toner, however to start this process the first toner must be replaced by our engineer. You will be notified when to order a new toner on the machine, in this first instance please log in the normal way and this will be delivered and replaced for you. Once this has happened, the device will order the toners automatically and deliver them to your usual collection place, you can then replace them yourself.

Note: Please do not under any circumstances swap toners on machines; the toners are micro-chipped to work with a specific device and therefore if this is changed the machine will no longer work and may be damaged. 

How do I connect to a MAC?
If you have a University managed MAC please email AMSY’s amsys@plymouth.ac.uk. Who will send you instructions to connect.

How do I connect to an Unmanaged MAC for staff/students?
See attachments below.

What USB Storage Device can I use?
If the USB device is recognised but not showing content then the advice from Ricoh is to try to reformat the USB Device. If this does not rectify the situation then unfortunately you are unable to use this facility.

How do I print wirelessly?
See attachments below.

Can I log in to the printer without having my staff card?
Yes, but you must use your staff card number only once you have opened the login screen from the Home page.

Will there be FAX facilities?
Yes, this will be in place on all machines.  We are currently working with Ricoh on timescales for this and will update in due course.

I have an Associate Staff Card will I need to get it registered to use the new printers? 
Yes all associate cards starting with card number 008 will have to be registered via the Support Desk.

I have an apostrophe\hyphen in my name do I need to contact the Service Desk to confirm it can be used on the new printers? 
Yes, it is advisable to contact the Customer Support Desk, as there have been issues with users having these in their names.

What is the retention time of a print job?
It is 24 hours.

Default print goes to colour/single sided
This was an issue in some areas but this has now been rectified, but will not update any existing queues.  If your default settings are incorrect, go to ‘Devices and Printers’ > right click on the print queue > click ‘remove device’.  You can then re-add the print queue, which will now have the correct default settings.

How do I print from Linux?
For staff wishing to print from Linux please see the instructions below ‘Wireless_Printing_Guide_Staff (Linux).pdf’

Is it possible for items that are printed to remain there in case I’ve printed on the wrong paper or need a letterhead etc.?
Unfortunately, this is not possible as we would have to set this for all, and it would lead to issues with storage capacity. You would need to print the item again if required.

My device doesn’t have a staple function and I need it?
Some of the devices do not have a staple finish function on them, if this is business critical for your area then please log via the support desk and it will be reviewed after the roll-out.

How can I print an A5 booklet?
You can print from A4 to produce an A5 booklet by putting the paper into the feeder short edge first.

Why am I no longer able to print from USB?
Printing from USB memory stick is not something that’s supported on the new printers, it poses high security risk and although was possible on some of the old canon staff devices, it was not encouraged or supported.

I’m having issues when Scanning to USB?
When selecting Scan to USB, if you get the message ‘You do not have the privileges to use this function’, this will be due to the fact you have not swiped your ID card, you must swipe your card before using this feature.


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Modified 11/09/2018
Author: Paraskeva, Michael