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Changing or Forgotten your password
   Q:   How do I change my password

   A:  

To change your password:

  • Click on the Change Password link on the top right of the front page (home page) of the intranet (Student Portal or StaffNet)
  • Enter either your username or your student/staff number to verify your identity.

You will then be required to authenticate by answering two of the security questions that you were originally asked when your password was created. (If you have not previously set the security questions, you will be required to do so before you can change your password)


Note
:
If you have any external devices that connect and synchronise with your University mailbox (for instance mobile phones, tablet PCs etc.) these should be disconnected and once your new password is set, change the password on these devices before resynchronising them. Failure to do so, could lock out your computing account automatically.

The correct sequence is therefore:

   1 – Stop mobile devices from synchronising
   2 – Change your password
   3 – If logged in to a University machine, log out and in again using your new password (optional step, but may avoid problems)
   4 – Change the password for each of the mobile devices that you have to match your new password
   5 – Enable password synchronisation on each device, making sure that each works before moving on to the next.
 
 

Forgotten your Password:

If you have forgotten your password, you can access the change password page and devise a new one by visiting: http://www.plymouth.ac.uk/password

If you are still unable to do this, then computing support staff will be able to reset your password for you. Please contact the Service Desk on 88588 or, if phoning from an external number, call 01752 588588.  Alternatively, visit the Babbage Open Access area in Rooms 102 & 103, between 09:00 and 16:00 hours where support staff will be available.

Please note that you will be required to present recognised university identification in order to have your password changed (e.g. university card)
Modified 12/09/2016
Author: AdminS, AdminS